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FAQ
Extension
How do I know if The Guestbook Extension is working?

How do I know if The Guestbook Extension is working?

If the extension icon is in color, then the extension should be working. If the icon is grayed out, then you are either not on a supported site or a supported hotel.

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Related questions

Is there a time limit for submitting folios/bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a stay

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Where & when will The Guestbook Extension pop up?

Once you find your room on the hotel’s direct site, or a supported third-party travel site, a pop up will appear in the top right corner of your browser and show

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The Guestbook Extension icon disappeared, why?

The Guestbook Extension may have been uninstalled by accident or needed to update. You can download/install it again to solve the issue. If your icon keeps disappearing, then please send

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I’m missing cash back, why?

If you used The Guestbook Extension to reserve your stay, received an email confirming we received your reservation details and don't see the booking in your account OR if your

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