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FAQ
General
Is The Guestbook part of the hotel?

Is The Guestbook part of the hotel?

No, The Guestbook is a 3rd party company that has partnered with hotels around the world to give guests that book direct Cash Rewards to enhance their experience after their stay.

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The reason you are likely seeing a blank page after attempting to log in is due to Safari. We are aware of an issue with Safari in which it returns

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I don’t see my desired hotel on your site. Why?

If your desired property is not listed on our site, the hotel is either not part of our program or no longer

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We unfortunately do not have all the information you may be looking for as we simply facilitate the cash rewards for our partner hotels. However, you can find the link

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Which hotel charges qualify for rewards?

Rewards are earned on Eligible Charges, which are defined in detail in our Terms of Use. In general, Eligible Charges shall include the below, exclusive of taxes and fees: Room-only rates Package rates

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