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FAQ
Reservations
My reservation is not listed in my account. Why?

My reservation is not listed in my account. Why?

Our system captures most reservations made directly on our partner hotel sites. If you booked over the phone or via any other method besides the website, please forward your confirmation email to Rewards@theguestbook.com. We will track the reservation and issue rewards within 7 business days, after your stay completes and as long as the stay meets our eligibility criteria.

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Related questions

Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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Can I book rooms for others and receive the cash rewards?

Our program is designed to be for guests who book directly with the hotel and utilize the reservation. If you are staying in one of the rooms, you will be

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I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel's systems and simply facilitate the

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I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

Yes, however you must have been enrolled in the program prior to your stay and it must have occurred within the last 60 days to qualify for cash rewards. If

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