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Reservations

My reservation was denied due to no matching email.

You are seeing this message as the reservation has been deemed ineligible due to the email address on file being changed. If you have an alternate email address, please add

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Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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Can I book rooms for others and receive the cash rewards?

Our program is designed to be for guests who book directly with the hotel and utilize the reservation. If you are staying in one of the rooms, you will be

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I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel's systems and simply facilitate the

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My reservation is not listed in my account. Why?

Our system captures most reservations made directly on our partner hotel sites. If you booked over the phone or via any other method besides the website, please forward your confirmation

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I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

Yes, however you must have been enrolled in the program prior to your stay and it must have occurred within the last 60 days to qualify for cash rewards. If

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I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

No problem! Since you're enrolled with The Guestbook, you're still eligible for rewards. Simply forward us your reservation confirmation email to rewards@theguestbook.com before you arrive at the

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Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date

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