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FAQ
Reservations
Do all reservations qualify for rewards?

Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date of arrival to qualify for the benefit. Reservations made with a third party, such as Expedia, Booking.com, etc., do not qualify for rewards.

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Related questions

Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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Can I book rooms for others and receive the cash rewards?

Our program is designed to be for guests who book directly with the hotel and utilize the reservation. If you are staying in one of the rooms, you will be

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I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel's systems and simply facilitate the

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My reservation is not listed in my account. Why?

Our system captures most reservations made directly on our partner hotel sites. If you booked over the phone or via any other method besides the website, please forward your confirmation

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