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FAQ
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In-stay cash
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Reservations
Rewards
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General

Rewards

Why didn’t I receive all my gift cards / rewards?

Some gift card orders require additional review by one of our team members. These orders will show a status of PROCESSED. Please allow up to 1 business day for the

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Where can I see my cash back?

Cash Rewards can be viewed in your Guestbook dashboard. You'll need to log in to your account to view

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Which charities does The Guestbook work with?

We partner with GlobalGiving.org to provide our members with a vast choice of charities. GlobalGiving connects nonprofits, donors, and companies in nearly every country around the world. They help local

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Will I be able to redeem rewards if I live outside of the United States?

Yes, absolutely. The Guestbook utilizes third party vendors, such as PayPal, to transfer reward redemptions to international members in their selected currency. These vendors handle all necessary legal requirements and

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What currencies does The Guestbook support?

Redemptions via PayPal are available in the below currencies. Australian Dollar AUD Canadian Dollar CAD Swiss Franc CHF Czech Koruna CZK Danish Krone DKK Euro EUR Pound Sterling GBP Hong Kong Dollar HKD Hungarian Forint HUF Israeli New Shekel ILS Japanese Yen JPY Mexican Peso MXN Norwegian Krone NOK New Zealand Dollar NZD Swedish Krona SEK Singapore Dollar SGD Thai Baht THB New Taiwan Dollar TWD United

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Can I receive rewards for the stays of others?

While we appreciate your participation in our program, our program is designed to be for guests who book directly with the hotel and utilize the reservation. A reservation will also

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Why didn’t I receive my PayPal funds?

If this is your first time redeeming your rewards to your PayPal account, you will need to "claim" the funds via an email sent from PayPal. The email will have

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What is the MasterCard e-gift card?

This is a virtual card that will be sent to the email address specified and which can be used for online or phone purchases worldwide, wherever MasterCard is accepted. The

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How do I calculate the amount of rewards that I will receive?

Rewards are calculated on the final total of your room charges, excluding taxes, fees and incidentals. 5% of this total is rewarded in Cash Back and 15% in Cash Forward. Note:

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Can I cancel my redemption/rewards order?

Unfortunately, all orders are final and cannot be returned or cancelled. In addition, MasterCard cards are non-cancellable / non-returnable once the order has been processed, have a token that expires

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Why does my account show zero (0.00) rewards?

There are a few reasons why your rewards are missing or not showing in your account. These are as follows:It is possible that you have multiple accounts and are logged

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How long will it take for me to receive my rewards?

In most cases, rewards are available to you within minutes of processing your order. Some redemptions may require a review, which is normally completed within 1 business day. Other reasons: There may

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Can I donate to any charity?

As much as we would like to be able to, unfortunately no. We do however partner with GlobalGIving.org to be able to a wide variety of charities for our members

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When can I redeem my rewards?

Rewards may be redeemed once you've completed your stay and it has been validated with the hotel. This is usually within 7 business days but can take longer in rare

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Do my rewards expire?

Your cash rewards do not expire if you confirm your account within 60 days after completing your first stay and then keep an active account - which is very easy

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