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FAQ
Extension
Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

Not yet. The Guestbook Extension only works with accommodation types that have their own individual website with booking functionality, and many of these do not. If they do, The Guestbook Extension will appear if it works with them.

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Is there a time limit for submitting folios/bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a stay

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Where & when will The Guestbook Extension pop up?

Once you find your room on the hotel’s direct site, or a supported third-party travel site, a pop up will appear in the top right corner of your browser and show

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The Guestbook Extension icon disappeared, why?

The Guestbook Extension may have been uninstalled by accident or needed to update. You can download/install it again to solve the issue. If your icon keeps disappearing, then please send

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How do I know if The Guestbook Extension is working?

If the extension icon is in color, then the extension should be working. If the icon is grayed out, then you are either not on a supported site or a supported

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