Our story
Our people, our passion
The Guestbook was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. With over 200 years of hospitality experience, The Guestbook team is committed to helping independent hoteliers increase net revenue while reducing dependence on OTAs.
Across a fast-growing portfolio of over 800+ distinctive hotels in 70 countries, The Guestbook stands for innovation that enhances hospitality, solutions that drive success and the power of personal relationships.
Our Founders
James Gancos
CEO & Founder
James Gancos is a seasoned hotel executive and technology innovator in the revenue management, distribution, and loyalty disciplines.
Dana Manacher
CSO & Co-Founder
Hospitality is in Dana Manacher’s blood. Growing up, her family owned/operated hotels, nightclubs and restaurants and, in turn, she spent most of her early life learning about back-of-the-house hotel operations.
Our Guiding Principles
Purpose
Help people make the most of life’s opportunities to travel
Mission
We provide travelers the most rewarding ways to figure out where to stay, what to do, and how to make travel happen
Vision
A world where travelers search less and experience more
Awards & certfications
Best Loyalty Program Software 2021, 2022, 2023, 2024
The Guestbook stands as the Best Loyalty Program for Independents, awarded by HotelTechAwards for four consecutive years. Our success reflects our innovation and meaningful partnerships in hospitality.
Finalist Best Direct Booking Tool 2023 & 2024
Ranked among the top three Direct Booking Tools by HotelTechAwards for three years running, The Guestbook exemplifies dedication to enhancing direct bookings through innovation and partnership.
Level II Certified Customer Support 2024
The Guestbook secures Level II Global Support Certification, affirming our commitment to outstanding customer service and support across the hospitality industry.