FAQs
WHAT IS THE GUESTBOOK?
  • The Guestbook is the world’s first cash back hotel loyalty program that rewards members for booking direct at over 500 of the best independent & boutique brand hotels in major travel destinations around the globe. The Guestbook is simple. Book your room directly with a member hotel through their site or ours. Earn 5% cash back through PayPal, gift cards, charitable donation, or double your reward with Trip Cash.
WHAT IS MY GUESTBOOK ACCOUNT NUMBER?
  • We don’t use member account numbers. Instead, we use your email address to track your stays and rewards. Simply sign up using your email address and use that same email to make a direct reservation. You may also add additional email addresses to your profile so that you don’t miss out on any rewards. To do so, please click on the Link Emails tab once you are logged in
Why am I given a choice of submitting a Reservation or Bill? Do I need to submit both?
  • We want to make it easy for you to receive your rewards. Therefore, we give you the option of submitting either your reservation confirmation or final bill (we don’t need both). If you submit your reservation confirmation, we will get the final bill directly from the hotel after your stay completes. If you submit your final bill, then we thank you for saving us a step!
Do I need to inform the hotel that I am a member of The Guestbook?
  • No. Participating hotels have agreed to issue your loyalty rewards as long as you have Eligible Charges and have an e-mail address on the reservation that matches an e-mail listed on your The Guestbook account. You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 30 days after checkout through one of the automated or manual options provided.
Which hotel charges qualify for earning loyalty rewards?
  • Loyalty Rewards are earned on Eligible Charges, which are defined in detail in our Terms of Use. In general, Eligible Charges include the total charges on your final hotel bill (including charges for things like hotel-operated restaurants & spas, but excluding taxes & fees) as long as you book directly with the hotel and enroll in the program at least one day prior to your check in date.
How do I calculate the amount of loyalty rewards that I receive?
  • Loyalty rewards are based on the earning ratio (e.g. 5%), the Eligible Charges incurred at the hotel, and the currency setting. Guests who pay a hotel bill in a currency other than the currency set on their account will have their loyalty rewards converted at the exchange rate chosen by our third-party Loyalty Rewards conversion service as of the date of your final bill.
How long will it take for me to receive my loyalty rewards?
  • According to our Terms of Use, loyalty rewards are considered earned once approved and funded by the participating property. However, in practice we attempt to send reward notification within either 7 business days after checkout or 7 business days after being notified of a qualified stay that has already concluded.
How do I redeem loyalty rewards?
  • Loyalty rewards may be redeemed after each stay or saved up over time and redeemed at a future date depending on your preference. The default redemption option for new members is to automatically redeem rewards to your enrolled email address through PayPal. However, you can change your redemption settings to redeem for a Visa eGift Card, bitcoin, or gift cards to major retailers.
Will I be able to redeem rewards if I live outside of the United States?
  • Yes, absolutely. The Guestbook utilizes third party vendors, such as PayPal, to transfer reward redemptions to international members in their selected currency. These vendors handle all necessary legal requirements and conversion tasks, and the associated fees are paid by The Guestbook so you always get your rewards redemption. Redemption options are available in 25 currencies and 193 countries.
Does The Guestbook offer a meeting planner rewards program?
  • Yes, we do. The Guestbook can be awarded to meeting planners based on the total charges to the master account. The redeemable loyalty rewards offered by each property may vary but are generally in line with other major meeting planner programs. Please contact the individual properties for additional details.
If you have additional questions, please contact us. We will update this FAQ list with any commonly asked questions.
What is Trip Cash?
  • Trip Cash is a special redemption option that encourages members to explore The Guestbook’s portfolio of hotels. In most cases, a Trip Cash redemption is worth twice the amount of a non-Trip Cash redemption. Trip Cash must be redeemed on a future stay in another destination (>30 miles/50 km) from where it was originally earned and must cover at least the value of one night’s stay. Trip Cash is not subject to blackout dates or capacity restrictions.
How Is Trip Cash Redeemed?
  • Trip Cash may be redeemed by visiting the Redeem page once a member has rewards available. The Trip Cash reservation must then be booked directly on The Guestbook site to handle the specialized reward redemption procedure. Once Trip Cash is selected, the member may search for hotel availability based on the Trip Cash rules. The member then pays the full value of the hotel stay as if it were a normal booking, and the Trip Cash value is sent to the member after the stay is completed via the method selected in the booking process, such as PayPal. Note: Trip Cash is associated with its underlying cash back redemption value, if any. Any redemption of one reduces the other on a proportional basis.
WHAT IF I TRY TO REDEEM TRIP CASH IN THE SAME DESTINATION WHERE IT WAS EARNED?
  • The Trip Cash redemption search will automatically calculate the Trip Cash available for redemption for any given hotel by calculating the distance from where the Trip Cash was earned. If a member has earned rewards in multiple destinations, then only those rewards earned in destinations that meet the distance criteria will be eligible for redemption, and the Trip Cash value that does not qualify will remain for a future Trip Cash redemption.
DOES TRIP CASH EXPIRE?
  • Yes. Trip Cash earned each calendar year must be redeemed towards a Trip Cash Booking by March 31st of the following year. Trip Cash redeemed towards a booking that is later cancelled will be returned to the member account as long as the Trip Cash value has not expired. As a reminder, any rewards redeemable for PayPal or other gift card options will never expire, even if the Trip Cash premium associated with it does.
CAN I EARN NEW REWARDS ON A TRIP CASH STAY?
  • Yes. Members may earn new rewards on all Eligible Charges not covered by Trip Cash. For example, if a member redeems $100 of Trip Cash on a 3-night stay (3 x $100 = $300 pre-tax), new rewards will be earned on the remaining $200. These new rewards will be tracked in the member’s account.
If you have additional questions, please contact us. We will update this FAQ list with any commonly asked questions.